Employee Assistance Program (EAP) Counselling in Canberra

Confidential Workplace EAP Services by Leapwell

Leapwell’s EAP Canberra services provide confidential, evidence-based counselling and organisational wellbeing support to employees and leaders across the ACT and surrounding regions. Our Canberra-based Employee Assistance Program is designed to help workplaces strengthen mental health, improve resilience, and support a positive and productive culture.

  • 24/7 confidential access to trained professionals
  • Clinical counselling from psychologists, social workers, and accredited therapists
  • Organisational wellbeing support for HR teams and leaders
  • Custom reporting and de-identified insights for Canberra employers
  • Critical incident response across Canberra and regional NSW
  • A seamless digital access platform (Leapwell+)
1300 020 621

To discover how Leapwell can support your workforce, complete the contact form below and a Leapwell team member will be in touch shortly.

Trusted EAP Support for Canberra Workplaces

Leapwell delivers confidential EAP counselling across Canberra’s workplaces from government departments in Barton and the Parliamentary Triangle to education providers in Bruce and Belconnen, and local businesses in Fyshwick and Civic.

Our Canberra EAP programs help employees and managers address both personal and work-related challenges, improving wellbeing, morale, and team cohesion. Whether you’re a small not-for-profit or a large public sector agency, Leapwell’s Employee Assistance Program offers flexible, trusted support.

What Is an EAP and Why It Matters

An Employee Assistance Program service provides confidential support for employees dealing with personal, emotional, or workplace issues. Leapwell’s EAP counselling helps staff manage stress, build resilience, and maintain wellbeing, benefitting both individual and organisational performance.

Our Canberra EAP also extends to employees’ family members, ensuring holistic wellbeing and stronger support networks.

Signs Your Workplace Needs an Employee Assistance Program

For organisations facing decreased productivity, rising absenteeism, or low morale, Canberra EAP services can provide the support needed to address underlying stressors such as conflict, burnout, or a lack of psychological safety

  • Are your employees struggling with work-life balance?
  • Is stress impacting performance?
  • Do you see a rise in workplace tensions or interpersonal issues?

Implementing an Employee Assistance Program provides early mental health intervention, reduces organisational risk, and builds a healthier, more engaged workforce.

Benefits of an EAP for Your Organisation in Canberra

Stress Management connects employees facing stress with professional counsellors, offering evidence-based methods like CBT to build resilience and manage workplace pressures.

Our Canberra EAP program includes mediation and conflict resolution services. Skilled facilitators help employees resolve interpersonal disputes, rebuild team trust, and foster a more collaborative work environment.

When employees experience personal loss, our EAP counselling sessions offer compassionate support to help them process grief while staying connected to workplace responsibilities.

Leapwell’s Canberra EAP services include confidential financial counselling to help employees facing unexpected financial stress. We guide staff through budgeting, debt management, and financial wellness planning.

Employees struggling with substance misuse can confidentially seek help through our Substance Abuse Support. We connect individuals with appropriate recovery services and ongoing counselling for long-term success.

Our EAP coaches assist employees and leaders in managing time and work-life boundaries. This proactive approach helps improve overall wellbeing and performance sustainability.

Why Choose Our Employee Assistance Program?

Leapwell is trusted by Canberra organisations for our combination of human-centred care and professional rigour. We understand the pressures unique to the ACT  from the fast-paced demands of government work to the balance of family, study, and community life.

We deliver a tangible return on investment by reducing absenteeism, boosting morale, and cultivating a more productive workforce. We streamline access to vital support, ensuring your team thrives.

Who We Work With in Canberra

Leapwell partners with businesses and organisations across Canberra, including:

  • HR and Business leaders of Australian Organisations
  • Corporate offices and legal firms
  • Healthcare, NDIS, and aged care providers
  • Universities, TAFEs, and private schools
  • Small businesses, startups, and not-for-profits
  • Manufacturing, retail, logistics, and construction industries

What Our EAPs Offer:
Comprehensive Support for Modern Workplaces

Our EAP Canberra counselling services ensure employees have a private space to discuss work or personal challenges, with complete confidentiality (unless safety concerns arise).

Leapwell helps Canberra employees address workplace issues such as job stress, team conflicts, or workload pressures.

Our team supports employees dealing with:

  • Relationship or family issues
  • Anxiety, depression, or emotional distress
  • Grief, trauma, or loss
  • Parenting challenges or domestic abuse

Managers and team leaders can access expert guidance on:

  • Supporting distressed or underperforming team members
  • Responding to mental health disclosures
  • Handling conflict or team dysfunction
  • Promoting a psychologically safe culture

Leapwell offers access to broader supports, including:

  • Substance misuse support
  • Financial referral services
  • Lifestyle coaching and personal development tools
  • Critical incident response, trauma care and onsite support services

Leapwell’s EAP is designed to be accessible and flexible, making it easy for every workplace to offer meaningful support.

  • Easy online booking for scheduled sessions
  • Secure video, phone, live chat, or email options for flexible connection
  • Access through the Leapwell+ online portal and app

How Leapwell’s EAP Counselling in Canberra Works

Leapwell makes EAP setup simple and effective with a clear, confidential process tailored to your team and goals. Here's how it works:

Consultation & Implementation

We tailor our services to your workforce and budget.

Launch & Communication

Employees receive clear guidance and digital info to access services confidentially.

Direct Access Counselling

Employees can book directly - no HR referral required for professional support.

Manager Support

Additional guidance for supervisors handling complex staff situations.

Ongoing Reporting & Support 

De-identified data helps you understand impact and improve outcomes.

Benefits of an EAP for Canberra Employers

Our EAP Canberra counselling helps reduce stress, anxiety, and burnout.

Mentally healthy employees collaborate better and perform at higher levels.

EAP programs show employees they are valued, improving retention.

Addressing concerns early prevents costly issues later.

Canberra employers benefit from reduced absenteeism and increased morale.

EAP services foster a culture of care and trust.

Inclusive and Multilingual EAP Support

Leapwell’s EAP Canberra services are inclusive and culturally responsive. We offer multilingual counselling options so every employee feels supported and understood.
We offer specialised counselling support for:

  • LGBTQI+ communities
  • First Nations employees
  • Culturally and linguistically diverse teams

EAP sessions can be delivered in multiple languages, including:

  • English
  • Mandarin 普通话
  • Cantonese 廣東話
  • Teochew 潮州話
  • Persian فارسی
  • Farsi فارسی
  • Hindi हिन्दी
  • Urdu اردو

No matter the background, every employee can access respectful, empathetic, and effective support.

Why Canberra Organisations Trust Leapwell as Their EAP Partner

Leapwell makes it easy to implement or improve your organisation’s EAP. We provide end-to-end support to help your organisation meet its people, performance, and compliance goals.

  • Industry expertise across public and private sectors
  • Leadership and manager support, not just employee sessions
  • Flexible service delivery (phone, video, live chat, email)
  • Fast onboarding for businesses of any size
  • Integrated reporting to track EAP uptake and effectiveness
  • Trauma-informed critical incident response 

Frequently Asked Questions

Yes. Our EAP Canberra sessions are completely confidential, with no personal details shared with employers.

Employees can book through our website, portal, via phone, or email – no HR referral required unless preferred.

Our EAP Canberra program covers support for stress management, workplace issues, personal challenges, family matters, and mental health concerns.

Yes, we provide manager-focused EAP support in Canberra for leadership challenges.

An EAP Canberra service is a confidential counselling and wellbeing program for employees and their families, aimed at improving mental health and workplace performance.

Only the minimum necessary personal information is collected and stored securely, in accordance with privacy laws and to provide confidential support.

Yes, Leapwell’s Canberra EAP services extend to family members where required.

You can call the support line or book a session online. Immediate help is available for urgent concerns.

Yes, many EAPs include wellbeing services such as workshops, resilience training, and tools for emotional health.

Common issues include anxiety, burnout, grief, relationship stress, and other work-related or personal challenges.

You can visit leapwell.com.au or download the Leapwell+ app for access to articles, training, and wellbeing tools.

Yes, Leapwell’s EAP Canberra helpline is 1300 908 031.

Encourage them to reach out to the EAP, share the contact number, or offer to connect them to a manager trained in workplace support.