Are EAP counselling sessions confidential and secure?

Yes. All counselling sessions are strictly confidential. Your employer will not have access to personal details or session content.

How can I access confidential EAP services?

Employees can book through our website, portal, via phone, or email. No HR referral is required unless preferred.

What services are available through an EAP?

EAPs offer support for stress management, workplace issues, personal challenges, family matters, and mental health concerns.

Do you offer support for managers?

Yes. Managers can access expert support and practical guidance on how to assist team members and build mentally healthy teams.

What is an Employee Assistance Program (EAP) and why is it important?

An EAP provides confidential support services for employees and their families to manage personal challenges, workplace issues, and overall wellbeing.

What kind of personal information is collected through an EAP?

Only the minimum necessary personal information is collected and stored securely, in accordance with privacy laws and to provide confidential support.

Is EAP support available for family members too?

Yes, many EAPs, including Leapwell’s, offer family access to services like counselling sessions and wellbeing support.

How do I make an EAP appointment or speak to someone immediately?

You can call the support line or book a session online. Immediate help is available for urgent concerns.

Does the EAP include wellbeing services and training?

Yes, many EAPs include wellbeing services such as workshops, resilience training, and tools for emotional health.

What issues can EAP support help with?

Common issues include anxiety, burnout, grief, relationship stress, and other work-related or personal challenges.

Where can I find more information resources about EAP services?

You can visit leapwell.com.au or download the Leapwell+ app for access to articles, training, and wellbeing tools.

Is there a number I can call to access EAP support?

Yes, Leapwell’s EAP support line is 1300 020 621 for access and assistance.

What should I do if I feel a team member may need support?

Encourage them to reach out to the EAP, share the contact number, or offer to connect them to a manager trained in workplace support.

EAP Counselling by Leapwell

EAP Counselling is a confidential support service designed to assist employees with personal and work-related challenges, promoting mental health and wellbeing.

At Leapwell, we offer evidence-based EAP counselling to address issues like stress, anxiety, and interpersonal conflict across Australia and New Zealand. Our expert clinicians provide tailored guidance on leadership, conflict resolution, and psychological safety. We help organisations enhance employee wellbeing, improve productivity, and maintain a positive workplace culture.

Our Services

EAP Counselling at a Glance

EAP counselling is a short-term, confidential support service for employees, their immediate family, and sometimes broader family. Leapwell provides fast access to qualified expert mental health care from registered psychologists and experienced health professionals.

Confidential access

EAP counselling offers confidential support for mental health, relationships, grief, anxiety, depression, and substance use, helping employees manage personal and workplace challenges.

Qualified professionals

Our psychologists deliver evidence-based counselling, with expertise in workplace psychology and trauma, tailored to individual and organisational needs.

Flexible sessions

Employees can access appointments designed to fit their needs. Individuals can choose between phone, secure video or chat sessions. There are a number of ways employees can access our services.

Workplace care

We support workplace stress, bullying, conflict, burnout, and psychological safety, providing practical tools to build healthier work patterns, improve performance, and support wellbeing.

Manager support

Leadership coaching supports retention, morale, and culture, with guidance on people management, incident response, and team wellbeing through change.

Wellness programs

Our services include nutrition counselling, lifestyle coaching, resilience training, financial stress, and career development to support overall wellbeing.

WHY LEAPWELL

Why Choose Our EAP Counselling

EAP counselling connects your workforce to professional counselling, professional mental health support fast. Leapwell runs EAP services with a practical approach that fits real workplace conditions, real schedules, and real privacy needs.

You’ll work with qualified psychologists and expert clinicians who use evidence-based, therapeutic treatment approaches, including cognitive behavioural therapy and skills-based therapy sessions. Our team supports a broad range of common mental health issues such as anxiety, depression, grief, trauma, substance abuse concerns including alcohol, interpersonal conflict, work-related stress, emotional exhaustion, burnout risk, and lifestyle challenges.

Leapwell provides EAP counselling that respects employer requirements while protecting employee confidentiality. We keep records secure and limit reporting to aggregated, non-identifying usage data when an organisation requests program insights. Employees can choose between preferred modes, including video or phone sessions Australia and New Zealand wide.

Managers can access guidance for people management challenges, conflict resolution, psychological safety, leadership, and coaching. Organisations can also request critical incident support, structured debriefing after distressing events, programs to contribute to better well-being, wellness, and company performance.

Early Intervention

When to consider EAP support for your team

EAP counselling is a practical first option when workplace stress or personal issues start affecting workplace performance, relationships, health, or behaviours. Leapwell EAP services support early intervention and structured care.

Work Performance Changes

EAP counselling can help when an employee reports concentration problems, missed deadlines, or motivation loss. You might notice presenteeism, rising errors, or reduced decision making. Sessions are focused on teaching coping skills, stress management strategies, time management tools, and resilience.

Workplace Conflict

EAP counselling services support employees dealing with interpersonal conflict, bullying, sexual harassment concerns, or communication breakdowns. Counselling can cover boundaries, assertive communication, and conflict style patterns. Manager coaching can support fair process and documentation to resolve conflict.

Mental Health Symptoms

EAP support can address anxiety, depression, panic symptoms, sleep disruption, irritability, and emotional regulation problems. A psychologist will assess risk, build a care plan, and refer for long-term therapy when needed.

Critical Incident Impact

EAP counselling can support teams after traumatic events, threats, serious injury, sudden death, or community incidents. Critical incident debriefing can reduce distress, guide coping, and support return to normal work routines, with emergency support available.

Personal Challenges Spilling Over

EAP counselling supports relationship breakups, family violence concerns, parenting stress, children-related issues, chronic illness adjustment, addiction risk including alcohol, financial or legal stressors, nutrition, and lifestyle factors. Employee assistance can include referrals and practical resources, with confidentiality protected.

Burnout & Exhaustion

Work-related stress, emotional exhaustion, burnout risk, and lifestyle challenges. We provide tools for healthier work patterns and relationships.

How It Works

Our EAP Counselling Process

EAP counselling is delivered through a clear process for setting up and supporting employees while giving employers a predictable service model.

EAP setup for the organisation

Leapwell confirms your Employee Assistance Program (EAP) scope, session count, access method, and any manager support, workshops, training, or policies you want included. We align on privacy, consent, policy, trust, and communication channels (email, chat, phone).

Employee access and booking

EAP counselling bookings run through a dedicated contact pathway (phone, email, chat, portal). Employees can self-refer, access support easily, schedule an appointment at a convenient time, and choose their preferred mode, including phone or secure video counselling. We’re here to help a team feel supported.

First session and assessment

EAP counselling starts with an intake that clarifies concerns, workplace context, mental health history, and immediate risks. The clinician or psychologist will set goals with the employee, conduct a wellbeing check if needed, and confirm confidentiality limits.

Short-term counselling plan

EAP counselling sessions focus on practical strategies for stress, anxiety, conflict, grief, trauma responses, performance pressure, resilience, and lifestyle adjustments. The psychologist may assign skills practice between sessions.

Referrals and continued care

EAP services include referral pathways when an employee needs long-term therapy, specialist psychology, psychiatric review, or community supports. With consent, we can coordinate with treating providers. Counselling services are tailored to specific employee requirements.

Program reporting for the employer

EAP counselling reporting stays non-identifying. Employers may receive aggregated data on engagement, broad presenting issues, service usage trends, pricing information, and cost insights (often no cost to employees, sessions funded by employer, pre-paid options available).

Inclusive Care

Support for All

Communities we support

LGBTQI+ communities

First Nations peoples

Culturally and linguistically diverse groups

Languages available

English

Mandarin 普通话

Cantonese 廣東話

Farsi فارسی

Teochew 潮州話

Persian فارسی

Urdu اردو

Hindi हिन्दी

Get Started

Start Your Journey Today

Get in touch to explore how our tailored approach can simplify your workflow and provide meaningful support for your employees.

LEARN MORE

Frequently Asked Questions

What is EAP counselling?

EAP counselling is confidential counselling funded by an employer through an Employee Assistance Program. Employees access support for workplace issues, mental health issues, and personal challenges.

How does EAP counselling work for employees?

EAP counselling starts with booking, then an intake session with a psychologist or counsellor. You set goals, complete a short-term plan, and receive referrals if you need more care.

How many EAP sessions do employees get?

EAP sessions depend on the employer’s assistance program. Many organisations offer a set number of counselling sessions per issue, per year, or per period (many sessions).No. Use of EAP services is voluntary.

Is EAP counselling confidential?

EAP counselling stays confidential. Employers don’t receive personal details. Leapwell only shares information with explicit consent or when safety and legal duties require action (are strictly confidential).

Can immediate family use EAP counselling services?

Many Employee Assistance Program plans include immediate family. Coverage depends on the organisation’s EAP services agreement.

Can EAP counselling help with workplace conflict and management issues?

Yes. EAP counselling services can address workplace conflict, bullying, communication problems, performance stress, and leadership challenges. Managers can also request coaching and guidance.

Do you offer online EAP counselling across Australia and New Zealand?

Yes. Leapwell provides EAP counselling online by secure video counselling and phone across Australia and New Zealand. Often yes, depending on employer policy. Immediate family members may be eligible.

Can I access 24/7 support?

Yes, for emergency and crisis needs in many cases.