Confidential and easy to access
Employee Assistance Program (EAP)
Confidential, human-centred EAP support for employees, leaders and workplaces across Australia & New Zealand
Leapwell delivers an Employee Assistance Program across Australia and New Zealand that strengthens organisational performance and provides practical, confidential support for individuals navigating work and life challenges.
Our EAP services are designed to positively influence culture, leadership confidence, and long-term productivity, while reducing psychosocial risks across the work environment.
Understanding EAP
What is an EAP?
An Employee Assistance Program (EAP) is a confidential, employer-funded support service that provides employees and their immediate family members with short-term access to mental health and wellbeing support.
Leapwell’s assistance programs include EAP counselling, short-term psychological support, and early intervention pathways delivered by qualified psychologists, social workers, and other mental health professionals.
All Leapwell EAP services are delivered with strict confidentiality and clinical governance standards.
An EAP is designed to:
Who we support
Support for Everyone in Your Organisation
Support is available nationally across Australia and New Zealand, with services aligned to its employment contexts. Employees can access support via phone, video and chat options (where available), including enhanced access models such as 24/7 pathways where included.
Our services
What's Included in Leapwell's EAP
- Mental Health & Counselling
- Workplace Wellbeing Support
- Practical Assistance
- Organisational Support
- EAP counselling (short-term, confidential)
- Psychological counselling for work and personal concerns
- Delivered by experienced psychologists, counsellors and social workers
- Support from qualified mental health professionals
- Trauma, grief & critical incident support
- Stress, anxiety & depression support
- Relationship & family counselling
- Delivery via phone, video and chat
- Flexible hours counselling options depending on plan design
- Workplace conflict & mediation
- Communication and role clarity support
- Manager assist & leadership coaching
- Coaching and guidance for leadership and management
- Support navigating people issues, performance and communication
- Burnout & workload stress consultation
- Skill-building focused on confidence, clarity and decision-making
- Financial counselling
- Addiction, gambling & substance support
- Parenting & family support resources
- Connection to relevant community services
- Referral pathways for specialised or ongoing care
- Critical incident response
- Wellbeing strategy and policy consultation
- Psychosocial risk management guidance
- Training and learning initiatives that strengthen workplace capability
- Psychosocial risk awareness and prevention strategies
- EAP usage reporting (de-identified)
- Data-informed insights provided in de-identified form
- Access to wellbeing resource materials that support long-term change
- Support aligned with workplace Policy, privacy and governance expectations
Leapwell offers a high-quality, high-performing suite of wellbeing services tailored to each organisation's needs.
Contact UsAreas we support
How Leapwell Supports Employees
Support focuses on mental health wellbeing, emotional regulation, and practical next steps that help people feel supported and capable.
Workplace-Related Concerns
- Workplace stress, burnout and fatigue
- Work environment challenges and workload pressures
- Workplace conflict, communication breakdowns and leadership strain
- Organisational change, restructuring and role transitions
- Exposure to psychosocial risks and unsafe environments
- Critical incidents and trauma support
Personal and Family Concerns
- Anxiety, depression, grief and grief responses
- Strong emotional feeling states including distress and fear
- Relationships, divorce, separation and family pressures
- Substance-related concerns including alcohol and gambling
- Parenting and family dynamics involving children
- Sleep issues & burnout
- Low mood or motivation
- Financial stress
Leapwell's EAP is designed to support employees through a wide range of challenges that may impact wellbeing, performance, and engagement.
Contact UsThe Process
How the Leapwell's EAP Works
While each organisation's EAP framework may differ, the process generally follows these steps:
01
Employer Engagement & Setup
Billing model, session counts, eligibility and reporting expectations are established. Clear program structure and defined inclusions are provided.
02
Employee Access Channels Activated
Employees are given access to support via phone, video, chat or app platform. The Leapwell team ensures employees know how to access support with clear information about service delivery.
03
Confidential Assessment & Support
Employees engage directly with clinicians or specialists, without employer involvement. Support is available for work-related and personal matters, with no requirement to be in crisis to seek help.
04
Short-Term Resolution & Advice
Sessions focus on coping tools, problem-solving, behaviour change and next-step planning. Support is designed to help people feel understood and supported.
05
Referral If Needed
Employees may be connected to GPs, psychologists, psychiatrists or legal/financial services depending on need.
06
Organisational Insights
Employers receive program usage and wellbeing themes to inform policy, without personal details. Reporting protects privacy and confidentiality.
Why Leapwell
Why Employers Choose Our EAP
While each organisation's EAP framework may differ, the process generally follows these steps:
Work Health & Safety Requirements
Leapwell EAP contributes to psychosocial risk management by addressing:
- Mental health stressors
- Bullying & harassment
- Trauma exposure
- Workload & burnout
This aligns with WHS and ISO 45003 psychosocial risk obligations.
Productivity & Performance
EAPs help reduce:
- Absenteeism (time away)
- Presenteeism (working while unwell)
- Conflict and interpersonal disruption
Retention & Culture
Workforces with access to mental health support report stronger:
- Psychological safety
- Engagement and morale
- Retention rates
- Positive, measurable cultural impact
Manager & Leadership Support
Managers receive structured support for navigating:
- Performance discussions
- Behavioural issues
- Team conflict
- Critical incidents
- Sensitive personal disclosures
Holistic Wellbeing Approach
Expert care delivered by experienced professionals
- Support for individuals, teams and organisational systems
- Practical strategies that strengthen culture and resilience
- A clear focus on wellbeing outcomes and productivity
- Trusted support that creates measurable impact
Governance & Trusted Delivery
Trusted support grounded in professional standards and ethical practice.
- Delivered by qualified mental health professionals
- Evidence-based and trauma-informed care
- Aligned with Australian privacy and WHS standards
- Strict confidentiality with de-identified reporting
Flexible Options
Our EAP Delivery Models
Leapwell offers flexible delivery models depending on organisational needs and workforce structure:
Retainer + Usage Hybrid
Base retainer plus pay as you go service fees.
Annual Flat Rate
Annual pricing based on headcount.
Choosing the right model depends on workforce size, risk profile, and industry. Transparent guidance around inclusions, exclusions and own cost scenarios is provided.
Contact UsFlexible Options
Accessing Our EAP
Leapwell offers flexible delivery models depending on organisational needs and workforce structure:
For Employees
- Access the EAP confidentially
- Support available for work-related and personal matters
- No requirement to be in crisis to seek help
- Free access to support
- Fast appointments
- No GP referral required
- Support designed to help people feel understood and supported
For Employers
- Clear program structure and defined inclusions
- A set number of sessions per employee (plan dependent)
- Transparent guidance around inclusions, exclusions and own cost scenarios
- Reporting that protects privacy and confidentiality
- De-identified usage insights
- Psychosocial risk trends
- Benchmarking and recommendations
For Enquiries
Your Privacy Matters
Confidentiality, Privacy & Care
All Leapwell EAP is:
No personal counselling information is shared with employers. Where safety concerns arise, appropriate care pathways are followed in line with professional and legal requirements.
Outside of intake and eligibility checks, EAP usage remains confidential.
Quality & Compliance Framework
How Employers Evaluate Our EAP
Leapwell offers flexible delivery models depending on organisational needs and workforce structure:
Clinical Quality & Governance
- Qualifications (psychologists, social workers, counsellors)
- Cultural competency and diversity matching
- Evidence-based frameworks
- Trauma-informed care capabilities
Delivery & Access
- Multiple booking channels
- Session modalities (phone, video, chat)
- Family coverage
- After-hours support and flexible hours options
Organisational Reporting
- De-identified usage insights
- Psychosocial risk trends
- Critical incident reporting
- Benchmarking and recommendations
Compliance & Data Security
- Privacy & clinical note protections
- WHS legislative alignment
- ISO 45003 psychosocial frameworks
Training & Strategy Support
- Mental health training
- Manager assist lines
- Critical incident response
- Policy development
Responsiveness & Service Reliability
- Timely appointment availability
- Escalation pathways for urgent matters
- Consistent clinician matching and care
- Reliable communication
Risk & Early Intervention
EAP & Psychosocial Risk Management
From a compliance standpoint, Leapwell EAP supports employers in:
- Identifying workplace stressors
- Providing early intervention pathways
- Fulfilling WHS duty of care obligations
- Supporting trauma-exposed workers
- Reducing psychosocial harm
While an EAP does not replace a psychosocial risk framework, it strengthens response capability and supports sustainable performance.
LEARN MORE
EAP Frequently Asked Questions
Leapwell offers flexible delivery models depending on organisational needs and workforce structure:
Is an EAP confidential?
Yes. Clinical notes are not shared with employers and reporting is de-identified. All services are strictly confidential and delivered in line with professional standards.
Who pays for the EAP?
Programs are typically funded by the employer so employees can access it at no cost. Additional services may involve own cost options.
Is an EAP mandatory?
No. Use of EAP services is voluntary.
How many sessions are included?
Each program includes a set or set number of counselling sessions, depending on the employer plan.
How long does EAP support last?
Each program includes a set or set number of counselling sessions, depending on the employer plan.
Is EAP only for work issues?
Each program includes a set or set number of counselling sessions, depending on the employer plan.
Do family members have access?
Often yes, depending on employer policy. Immediate family members may be eligible.
Who delivers the support?
Support is delivered by qualified psychologists, counsellors, social workers, and other mental health professionals.
Our EAP Offering
Leapwell delivers:
- Confidential mental health support
- Qualified clinicians
- Trauma-informed practice
- Evidence-based care
- WHS and psychosocial alignment
- Australia and New Zealand wide coverage
- Reporting & manager support
- Digital access pathways