Critical Incident Support
What is Critical Incident Support (CIS)
Critical Incident Support (CIS) is a structured response provided after a traumatic or high-impact event in the workplace to help employees stabilise emotionally, reduce the risk of long-term psychological harm, and support recovery. It includes immediate support such as psychological first aid, group or individual debriefing, and follow-up care to restore wellbeing, safety, and team cohesion.
At Leapwell, we provide Critical Incident Support to help teams respond to trauma with care, restore stability, and support recovery in the moments that matter most.
Our Immediate Support When Critical Incidents Occur
In the face of a workplace critical incident, prompt and compassionate support is crucial. Our dedicated onsite team is equipped to provide professional assistance, ensuring employees receive the help they need during challenging times.
We offer immediate intervention, counselling, and resources to help restore safety and stability, including:
- Team Debrief
- Group Sessions
- Incident Reporting
- Critical Incident Response
- Onsite Support
- 1:1 Counselling
How We Support Your People Through Critical Incidents
From immediate response to ongoing care, we’re here to help your team feel safe, supported, and ready to recover.
24/7 Critical Incident Support, When Your Team Needs It Most
Immediate care and guidance to help your organisation recover and rebuild.
Caring for Your Organisation with Trusted Critical Incident Support
Helping teams stabilise, regroup, and recover with responsive, onsite care – exactly when it’s needed most.
Our comprehensive support includes:
• Team Debriefs
• Group Sessions
• Incident Reporting
• Critical Incident Response
• Onsite Support
• 1:1 Counselling
Whether it’s a sudden crisis or a high-stress event, we’re here to support your people quickly, compassionately, and confidentially.
FAQs About Critical Incident Support
What is considered a ‘critical incident’ in the workplace?
A critical incident is any sudden, high-impact event that causes distress, disruption, or trauma among employees.
This may include serious workplace accidents, the death of a colleague, customer-related incidents, natural disasters, or other emotionally challenging situations requiring immediate support.
How quickly can Critical Incident Support be provided?
Critical incident response is arranged by contacting your Leapwell representative or our help line to organise onsite assistance.
Support is provided on the same day or within an agreed timeframe, depending on your location.
Our team responds quickly and compassionately to ensure your people are supported when they need it most.
What types of support are included in a critical incident response?
Our comprehensive critical incident response includes team debriefs, facilitated group sessions, one-on-one counselling, incident reporting, and onsite assistance to help employees stabilise, regroup, and recover.
How are employees supported during a critical incident response?
Employees receive structured, compassionate care through group debriefs, smaller discussion groups, and private one-on-one counselling sessions.
Our focus is on providing a safe space for individuals to process their experiences, access immediate support, and feel heard and reassured during a challenging time.
How does Leapwell support leaders during and after a critical incident?
We partner closely with HR teams and organisational leaders to manage the response.
This includes assisting with internal communications, guiding staff wellbeing support, providing reporting and consultation, and offering follow-up wellbeing check-ins to ensure ongoing recovery and resilience across the workplace.