Critical Incident Support
What is Critical Incident Support (CIS)
Critical Incident Support (CIS) is a structured response provided after a traumatic or high-impact event in the workplace to help employees stabilise emotionally, reduce the risk of long-term psychological harm, and support recovery. It includes immediate support such as psychological first aid, group or individual debriefing, and follow-up care to restore wellbeing, safety, and team cohesion.
At Leapwell, we provide Critical Incident Support to help teams respond to trauma with care, restore stability, and support recovery in the moments that matter most.
Our Immediate Support When Critical Incidents Occur
In the face of a workplace critical incident, prompt and compassionate support is crucial. Our dedicated onsite team is equipped to provide professional assistance, ensuring employees receive the help they need during challenging times.
We offer immediate intervention, counselling, and resources to help restore safety and stability, including:
- Team Debrief
- Group Sessions
- Incident Reporting
- Critical Incident Response
- Onsite Support
- 1:1 Counselling
How We Support Your People Through Critical Incidents
From immediate response to ongoing care, we’re here to help your team feel safe, supported, and ready to recover.
24/7 Critical Incident Support, When Your Team Needs It Most
Immediate care and guidance to help your organisation recover and rebuild.
Caring for Your Organisation with Trusted Critical Incident Support
Helping teams stabilise, regroup, and recover with responsive, onsite care – exactly when it’s needed most.
Our comprehensive support includes:
• Team Debriefs
• Group Sessions
• Incident Reporting
• Critical Incident Response
• Onsite Support
• 1:1 Counselling
Whether it’s a sudden crisis or a high-stress event, we’re here to support your people quickly, compassionately, and confidentially.
FAQs About Critical Incident Support
What is an Employee Assistance Program?
An Employee Assistance Program (EAP) encompasses a wide range of services designed to improve workplace productivity, well-being, engagement, and retention.
This is facilitated through counselling, training, workshops, and 24/7 employee support. For any further questions, don’t hesitate to contact us directly!
What makes Leapwell’s EAP services special?
At Leapwell, we’re here to empower HR and business leaders in creating a workplace culture that prioritises well-being.
We understand the unique challenges business leaders face in implementing effective strategies that genuinely support their team’s mental and emotional health.
Our EAP services include transformative counselling, leadership support, expert advice, and a library of digital well-being tools and resources.
What benefits do employees receive from participating in an EAP?
Employees who participate in our programs gain access to confidential counselling, mental health resources, and support for work-life balance challenges.
Our EAP empowers employees by providing tools to manage stress, improve productivity, and enhance their overall well-being, promoting a healthier, more balanced workplace.
How can my business measure the success of an Employee Assistance Program?
Businesses can measure the success of their Employee Assistance Program through regular feedback, utilisation reports, and progress meetings.
These metrics help organisations identify areas of improvement, help to align goals with business objectives, and continually refine our EAP services to better meet employee needs.
Why should a company choose Leapwell as their EAP provider?
Our commitment to quality and innovation helps organisations create supportive cultures that enhance employee satisfaction and productivity, making us a trusted partner in fostering workplace well-being across Australia & New Zealand.