EAPAA Member · Australia & New Zealand
Employee Assistance Program (EAP)
EAP delivered by qualified psychologists, counsellors, and social workers: confidential, employer-funded, and available nationally by phone, video, or chat.
Leapwell is an Employee Assistance Program partner and EAPAA member operating across Australia and New Zealand. We deliver confidential, employer-funded support for employees, leaders and teams navigating work and personal challenges.
Our EAP gives people a real and accessible place to turn early, before small problems become bigger ones.
Understanding EAP
What is an EAP?
An Employee Assistance Program (EAP) is a confidential, employer-funded support service that provides employees and their immediate family members with short-term access to mental health and wellbeing support.
Leapwell’s assistance programs include EAP counselling, short-term psychological support, and early intervention pathways delivered by qualified psychologists, social workers, and other mental health professionals.
All Leapwell EAP services are delivered with strict confidentiality and clinical governance standards.
An EAP is designed to:
Who we support
Support for your whole organisation, from employees to leaders
Support is available across Australia and New Zealand by phone, video and chat.
Our services
What's Included in Leapwell's EAP
- Mental Health & Counselling
- Workplace Wellbeing Support
- Practical Assistance
- Organisational Support
- EAP counselling (short-term, confidential)
- Psychological counselling for work and personal concerns
- Delivered by experienced psychologists, counsellors and social workers
- Support from qualified mental health professionals
- Trauma, grief & critical incident support
- Stress, anxiety & depression support
- Relationship & family counselling
- Delivery via phone, video and chat
- Flexible hours counselling options depending on plan design
- Workplace conflict & mediation
- Communication and role clarity support
- Manager assist & leadership coaching
- Coaching and guidance for leadership and management
- Support navigating people issues, performance and communication
- Burnout & workload stress consultation
- Skill-building focused on confidence, clarity and decision-making
- Financial counselling
- Addiction, gambling & substance support
- Parenting & family support resources
- Connection to relevant community services
- Referral pathways for specialised or ongoing care
- Critical incident response
- Wellbeing strategy and policy consultation
- Psychosocial risk management guidance
- Training and learning initiatives that strengthen workplace capability
- Psychosocial risk awareness and prevention strategies
- EAP usage reporting (de-identified)
- Data-informed insights provided in de-identified form
- Access to wellbeing resource materials that support long-term change
- Support aligned with workplace Policy, privacy and governance expectations
Leapwell offers a range of wellbeing services shaped around each organisation.
Contact UsAreas we support
How Leapwell Supports Employees
Support focuses on mental health wellbeing, emotional regulation, and practical next steps that help people feel supported and capable.
Workplace-Related Concerns
- Workplace stress, burnout and fatigue
- Work environment challenges and workload pressures
- Workplace conflict, communication breakdowns and leadership strain
- Organisational change, restructuring and role transitions
- Exposure to psychosocial risks and unsafe environments
- Critical incidents and trauma support
Personal and Family Concerns
- Anxiety, depression, grief and grief responses
- Strong emotional feeling states including distress and fear
- Relationships, divorce, separation and family pressures
- Substance-related concerns including alcohol and gambling
- Parenting and family dynamics involving children
- Sleep issues & burnout
- Low mood or motivation
- Financial stress
Leapwell's EAP is designed to support employees through a wide range of challenges that may impact wellbeing, performance, and engagement.
Contact UsThe Process
How the Leapwell's EAP Works
While each organisation's EAP framework may differ, the process generally follows these steps:
01
Employer Engagement & Setup
Billing model, session counts, eligibility and reporting expectations are established. Clear program structure and defined inclusions are provided.
02
Employee Access Channels Activated
Employees are given access to support via phone, video, chat or app platform. The Leapwell team ensures employees know how to access support with clear information about service delivery.
03
Confidential Assessment & Support
Employees engage directly with clinicians or specialists, without employer involvement. Support is available for work-related and personal matters, with no requirement to be in crisis to seek help.
04
Short-Term Resolution & Advice
Sessions focus on coping tools, problem-solving, behaviour change and next-step planning. Support is designed to help people feel understood and supported.
05
Referral If Needed
Employees may be connected to GPs, psychologists, psychiatrists or legal/financial services depending on need.
06
Organisational Insights
Employers receive program usage and wellbeing themes to inform policy, without personal details. Reporting protects privacy and confidentiality.
Why Leapwell
Why Employers Choose Our EAP
Work Health & Safety Requirements
Leapwell EAP contributes to psychosocial risk management by addressing:
- Mental health stressors
- Bullying & harassment
- Trauma exposure
- Workload & burnout
An EAP supports your people, but on its own it doesn’t meet your psychosocial obligations. Our psychosocial hazard training can help with that.
Productivity & Performance
EAPs help reduce:
- Absenteeism: employees with EAP access take fewer unplanned sick days
- Conflict and interpersonal disruption: early intervention reduces escalation rates
Retention & Culture
Workforces with access to mental health support report stronger engagement and lower turnover.
Manager & Leadership Support
Managers receive structured support for navigating:
- Performance discussions
- Behavioural issues
- Team conflict
- Critical incidents
- Sensitive personal disclosures
Holistic Wellbeing Approach
Expert care delivered by experienced professionals
- Support for individuals, teams and organisational systems
- Practical strategies that strengthen culture and resilience
- A clear focus on wellbeing outcomes and productivity
- Trusted support that creates measurable impact
Governance & Trusted Delivery
Trusted support grounded in professional standards and ethical practice.
- Delivered by qualified mental health professionals
- Evidence-based and trauma-informed care
- Aligned with Australian privacy and WHS standards
- Strict confidentiality with de-identified reporting
Flexible Options
Our EAP Delivery Models
Leapwell offers flexible delivery models depending on organisational needs and workforce structure:
Retainer + Usage Hybrid
Base retainer plus pay as you go service fees.
Annual Flat Rate
Annual pricing based on headcount.
Choosing the right model depends on workforce size, risk profile, and industry. Leapwell provides transparent pricing with clear inclusions: no hidden costs or "own cost" surprises. To receive a tailored proposal for your organisation, contact us below.
Flexible Options
Accessing Our EAP
For Employees
- Access the EAP confidentially
- Support available for work-related and personal matters
- No requirement to be in crisis to seek help
- Free access to support
- Fast appointments
- No GP referral required
- Support designed to help people feel understood and supported
For Employers
- Clear program structure and defined inclusions
- A set number of sessions per employee (plan dependent)
- Transparent guidance around inclusions, exclusions and own cost scenarios
- Reporting that protects privacy and confidentiality
- De-identified usage insights
- Psychosocial risk trends
For Enquiries
Your Privacy Matters
Confidentiality, Privacy & Care
All Leapwell EAP is:
No personal counselling information is shared with employers. Where safety concerns arise, appropriate care pathways are followed in line with professional and legal requirements.
Outside of intake and eligibility checks, EAP usage remains confidential.
Quality & Compliance Framework
How Employers Evaluate Our EAP
Clinical Quality & Governance
- Qualifications (psychologists, social workers, counsellors)
- Clinician matching based on each person’s needs and preferences
- Evidence-based frameworks
- Trauma-informed care capabilities
Delivery & Access
- Multiple booking channels
- Session modalities (phone, video, chat)
- Family coverage
- After-hours support and flexible hours options
Organisational Reporting
- De-identified usage insights
- Psychosocial risk trends
- Critical incident reporting
Compliance & Data Security
- Privacy & clinical note protections
- WHS legislative alignment
Training & Strategy Support
- Mental health training
- Manager assist lines
- Critical incident response
Responsiveness & Service Reliability
- Timely appointment availability
- Escalation pathways for urgent matters
- Consistent clinician matching and care
- Reliable communication
Risk & Early Intervention
EAP & Psychosocial Risk Management
From a compliance standpoint, Leapwell EAP supports employers in:
- Identifying workplace stressors
- Providing early intervention pathways
- Supporting trauma-exposed workers
- Reducing psychosocial harm
While an EAP does not replace a psychosocial risk framework, it strengthens response capability and supports sustainable performance.
EAP Frequently Asked Questions
Common questions from employers considering an EAP for their team
Is an EAP confidential?
Yes. Clinical notes are not shared with employers and reporting is de-identified. All services are strictly confidential and delivered in line with professional standards.
Who pays for the EAP?
Programs are typically funded by the employer so employees can access it at no cost. Additional services may involve own cost options.
Is an EAP mandatory?
No. Use of EAP services is voluntary.
How many sessions are included?
Session allocations vary by employer plan. Most programs include between 3 and 8 sessions per employee per presenting issue per year. Leapwell will confirm your plan’s inclusions at the time of engagement setup.
How long does EAP support last?
EAP is designed as short-term support, typically 3 to 8 sessions per issue. It focuses on early intervention and practical next steps rather than long-term therapy. Where ongoing or specialised support is needed, Leapwell will provide referral pathways.
Is EAP only for work issues?
No. EAP covers both work-related and personal concerns, including relationship difficulties, financial stress, grief, anxiety, parenting challenges, and more. If it’s affecting your ability to function at work or at home, it’s within scope.
Do family members have access?
Often yes, depending on employer policy. Immediate family members may be eligible.
Who delivers the support?
Support is delivered by qualified psychologists, counsellors, social workers, and other mental health professionals.
Our EAP Offering
Leapwell delivers:
- Confidential mental health support
- Qualified clinicians
- Trauma-informed practice
- Evidence-based care
- WHS and psychosocial alignment
- Australia and New Zealand wide coverage
- Reporting & manager support
- Digital access pathways
Clients We Support
Why Leapwell
Support that shows up, for your people and for you
At Leapwell, we hold ourselves to a high standard of care, for employees and for the organisations they work in. That means getting the basics right every time: a real person who answers, a counsellor who’s a good fit, and a team that knows your organisation and is easy to reach.
We also know HR and business leaders are stretched. So we don’t just wait for the phone to ring. We bring the resources, reporting and advice that help you look after your people, without adding to your workload.
- People who care, and are good at what they do. Our own Australian and NZ team of psychologists, counsellors, social workers and coaches, chosen for their clinical skill and their warmth.
- Quick to respond. A first appointment within 48 hours, often the same day when needed.
- Easy for your people. They book directly through the Leapwell+ app, online or by phone.
- A partner, not just a provider. Regular check-ins and clear, de-identified reporting, with practical advice on how to better support your people.
- Help before it’s needed. An annual wellbeing calendar, monthly webinars, LEAP Magazine and manager support keep wellbeing on the agenda all year, not just in a crisis.
Our aim is simple: a workplace where people feel safe, supported and able to do their best work.
Choosing an EAP
How to choose an EAP provider: questions to ask
Choosing an EAP is a big decision, and providers can look alike on paper. These are the questions we’d ask if we were in your shoes.
- Who are the clinicians? Ask about qualifications and experience, such as registered psychologists, social workers and counsellors.
- Who answers when employees call? Ask whether intake and counselling are handled by the provider’s own team, and where that team is based.
- Is the provider a member of the EAP Association of Australasia (EAPAA)? Membership shows a commitment to industry standards.
- How can employees get support? Check the options (phone, video, chat), the hours, and how quickly someone can speak with a clinician.
- How is confidentiality protected? Employees need to trust that what they share stays private.
- What support is there for managers? Look for help with difficult conversations and supporting someone who is struggling.
- What happens after a critical incident? Ask how quickly onsite or remote support can be arranged.
- What reporting will you receive? Good reporting is de-identified and shows themes without compromising privacy.
- How will the EAP be promoted to staff? An EAP only helps if people know about it and feel comfortable using it.
- Who will be your main contact? Ask whether someone will get to know your organisation.
We’d be glad to answer every one of them. Get in touch and let’s talk about your people.