An Employee Assistance Program (EAP) is a short-term, solution-focused counselling and support service provided by employers to help staff manage issues that may be affecting their wellbeing or performance at work. EAPs are confidential and voluntary, offering a safe space to talk about personal, family, or work-related concerns. At Leapwell, we partner with organisations across Australia to deliver accessible, high-quality support.
What Does EAP Include?
EAP services support employees with personal or work-related challenges that may affect their wellbeing or performance. This includes short-term counselling, crisis support, wellbeing check-ins, and practical advice. Many EAPs also assist leaders and organisations in responding to staff needs and building a healthy workplace culture. At Leapwell, we support individuals, leaders, and organisations through our core services:
1. EAP Counselling
Employees can access short-term, confidential counselling with qualified professionals to support a range of personal or work-related concerns-including stress, anxiety, grief, relationship issues, workplace conflict, and life transitions.
At Leapwell, counselling is delivered via phone or video. Employees can get in touch through phone, email, or live chat to book a session in the way that suits them best.
2. EAP Leadership Support
Leaders play a key role in fostering team wellbeing. Leapwell’s leadership support service helps managers develop practical skills in areas such as conflict resolution, staff support, and change management.
Through confidential coaching and expert guidance, leaders build confidence and gain tools to support their teams more effectively.
3. EAP Organisational Support
EAP orgaisational support helps businesses strengthen performance and workplace culture. We support HR and business leaders with ongoing collaboration, usage reports, and practical advice to ensure the program meets both employee needs and business goals.
How Does EAP Work?
Leapwell follows a clear, structured process for every EAP partnership:
- Intake: Initial assessment & information gathering
- Matching: Preferences & specialisation alignment
- Therapy: Confidential counselling sessions with a preferred coach, counsellor and psychologist.
- Ongoing Support: Case management, touch points & feedback surveys.
- Analytics: De-identified reporting helps measure outcomes and guide decisions.
Our process is designed to be simple and efficient, so employees can get the support they need without delay.
What Are the Benefits of EAP?
EAPs provide many benefits to both employees and employers:
- Improved mental health: Staff can manage stress, anxiety, and other challenges
- Increased productivity: Healthier employees are more focused and motivated
- Higher engagement: Access to support shows employees they are valued
- Lower absenteeism: Early intervention can reduce time off due to stress or illness
- Better retention: Employees are more likely to stay in workplaces that support them
Leapwell also supports business leaders with tools, training, and strategy to integrate EAP services smoothly into the organisation.
Why Choose Leapwell?
Leapwell combines digital innovation with genuine care. Our platform, Leapwell+, offers on-demand access to wellbeing tools, digital resources, and session booking. This makes support easy to promote, simple to use, and available anytime.
We also provide tailored onboarding, leadership sessions, and digital materials to help HR teams launch the EAP with clarity and ease.
When you work with Leapwell, you gain a trusted partner with experience, empathy, and a clear focus on measurable results.
How to Get Started
To learn how Leapwell’s EAP services can support your team, visit our contact page today.
Let’s work together to build a happier, healthier, and more productive workplace.